My Account FAQs

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Q. I forgot my password. How do I retrieve it?

  • Click “My account” in the top right corner of the website.
  • Click the “Reset password” link below the login.
  • Enter your email associated with your account.
  • The password will be sent to that email address immediately.
  • Can’t find it? Look in your junk mail/trash/spam folder.

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Q. I changed my email address. How can I retrieve my password?

Email info@signingtime.com from your new email address with the subject line “Requesting new password for my account.” We will send you a new temporary password so you can access your account. You can also call us at 801-676-4440 between 9am and 5pm MST. We are happy to help you!

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Q. Where can I change my account email address or password?

  • Click “My account” in the top right corner of the website.
  • Sign in to your account.
  • Under “account summary” click “Edit my account information.”
  • Update your name, password, or email address.

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Q. I want to create a new account, but I am having trouble entering the “verification code.” What can I do?

The verification code is case sensitive. Don’t use a special font. Just type in the letters and/or numbers you see, in order, using your keyboard keys. Even though the security code may appear in a crooked line with spaces, just type the letters/numbers in a straight line without spaces.

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Q. How do I subscribe/unsubscribe to your newsletter?

Visit our Newsletter page to sign up. To unsubscribe, click the link provided at the very bottom of any newsletter you receive and follow the instructions.

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