Digital FAQs

Digital Shop     Digital Subscription     Digital Cloud Player


Please note! Your digital account is separate from your account on this website.

We are happy to help you.

Two Little Hands Digital is powered by Platform PurpleWith Purple apps, you can view your videos, read ebooks, download guides, and listen to digital music. If you don’t see your question listed below,  

Please use the Platform Purple contact links above instead of calling the Two Little Hands customer support line. Our customer service team will refer you to the experts at Platform Purple because they can get you the most up-to-date and accurate information. Thank you!


Frequently Asked Questions

 

How do I watch my digital videos?

SigningTime.TV

Stream your videos on any internet-connected device (computer, laptop, tablet, phone, or television) at https://signingtime.tv. Be sure to sign in at the top to see your owned/subscribed products. 

App

Download the free Platform Purple app for iOS or Android

Desktop Player

To download your purchased videos to your computer, get our free Desktop Player for Mac or Windows.

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How can I watch my videos on my TV?

Options: 

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How do I install the Desktop Player on my computer?

  • Click on a button below to start downloading the Desktop Player Installer.

download_macosxdownload_win

  • Once downloaded, double-click on the installer file to unzip it (if needed).
  • Open the folder, double-click the installer icon, and follow the prompts.
  • The Desktop Player will launch automatically when installation is complete.
  • Your purchased items will appear on the shelf. Subscribers will see our entire library.

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Can I access my content even if I am not online?

Yes. You will first need to download any digital videos, songs, and guides you want to access to the hard drive on your computer. See the next section for download instructions.

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How do I download my content to my computer?

1.  If you haven’t already, install the Two Little Hands Desktop Player on your computer.
2.  Open the player and find the item on the shelf you’d like to download.
3.  Click on the item and choose “add to download queue”.
4.  Your download is complete when you see a green check next to the item.
5.  For PDFs, there’s one more step. Click on the item, choose “play,” and click the download button.

Download speeds vary. With a fast connection, you can start watching in just minutes while the rest of the product downloads in the background. Learn more about downloading.

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Can I access my digital content from another computer?

You can share your Two Little Hands Digital content with up to 5 devices.

1.  If needed, install the Desktop Player on your computer.
2.  Open the player and sign in.
3.  Click on the gear icon (upper right) and choose “refresh owned products”
4.  You’ll see your purchased products on your shelf. Subscribers will see our complete library.

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Can I get my content back if my hard drive crashes?

You will never lose access to a Two Little Hands Digital purchase no matter what happens to your computer! Follow these steps to install your Digital Player on an additional (or new) computer:

1.  If needed, install the Desktop Player on your computer.
2.  Open the player and sign in.
3.  Click on the gear icon (upper right) and choose “refresh owned products”
4.  You’ll see your purchased products on your shelf. Subscribers will see our complete library.

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Can I watch my videos on my mobile device without using WiFi?

Once you’ve downloaded your videos to your computer through the Desktop Player, you can transfer them to your phone or tablet. Once your files have been transferred, you can access them any time, even when you don’t have access to the internet. To transfer:

1.  Install or open your Desktop Player and sign in.
2.  Click on the gear icon (upper right) and select “copy media to mobile device”.
3.  Click on “iOS” or “Android” and follow the directions on the screen.

Learn more about transferring videos to your mobile devices.

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How can I give a digital product/subscription as a gift?

Giving a digital product or subscription as a gift is easy!

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How do I download my song MP3s and PDF guides?

Song MP3s

  • Install/open your Desktop Player and sign in
  • Download the album to your hard drive
  • Click on the album icon and select “play”
  • Click on the button that says “click to access music files”
  • The folder with your MP3 files will open
  • Move them to iTunes or other MP3 players if you like

PDF Guides 

  • Install/open your Desktop Player and sign in
  • Download the PDF to your hard drive
  • Click on the guide icon and select “play”
  • Click on the button that says “Click to Access PDF”
  • The PDF will open. You can save it to your hard drive

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Account Management

Sign in to your account at https://player.platformpurple.com/?a=tlh

  • Change your address or password in the “About You” section
  • See your purchases in the “Purchase/Registration” section
  • Cancel your subscription in the “Purchase/Registration” section
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