MySigningTime.com – Support 

MySigningTime.com is powered by our digital partners at Platform Purple. Their support team is standing by to help you. Support is the best way to get personalized help from an expert who understands the technology you are using. Please use support instead of calling Signing Time customer support so you can get the most accurate information. Thank you! IMPORTANT – If you have an account make sure you are signed it so your support ticket is attached to your account.

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MySigningTime.com – FAQs

Getting Started

Watching Videos

Downloading Videos

Digital Subscriptions

Digital Gifts


What are digital products?

Our digital products include e-books, PDF guides, mp3 music albums and digital videos. Digital products are not shipped to you in a box. They are downloadable products that are delivered to you electronically through MySigningTime.com (online) and the My Signing Time app.


How do I get started?

Subscribe

Wondering which products to get? Access them ALL with a 99¢ one-month trial of our MySigningTime.com Digital Subscription. You’ll get instant access to Signing Time, Baby Signing Time, Potty Time, and TreeSchoolers Science videos, ebooks, music and guides. You can cancel any time.

Try it now! Get your first month for 99¢ with code: sign99

Subscribe Now


Can I used a purchase order?

We accept Authorized POs from Schools for digital purchases – except for the Digital Subscriptions.  Because of the auto renewal for subscriptions, a credit card must be used to subscribe. To purchase digital, or for Curriculum or Site Licenses, email your school’s official Purchase Order, including an email address for the account manager, to: orders@twolittlehands.com, or fax it to 801-676-4441. If you have questions email, or call 801-676-4440 Mon-Fri 9-5 MST.


How can I watch my digital videos?

Watch Online

From ANY device (tv, computer, tablet, or phone) that is connected to the internet:

  1. Open a browser window
  2. Go to MySigningTime.com 
  3. Sign in (upper right corner)
  4. With this viewing option, you must be online to see your videos

Get the App

  1. From your mobile device, go to the Apple or Android app store
  2. Download the MySigningTime app
  3. Open the app on your device
  4. Sign in to see your products
  5. Watch your videos online (default)
    or download videos to your mobile devices for offline viewing!

Put The App On Your Kindle

These instructions work for all internet-enabled Kindle/Fire devices manufactured in 2012 or later. The screen shots below are taken from a Kindle Fire HD 8. Your screen may look slightly different.

1. From your Kindle browser (Silk, Opera), go to https://mysigningtime.com

2. On the pop-up, tap the blue “Amazon Fire” buttonMy Signing Time Kindle App Installation - 1

3. Tap “Download APK”
2-download-apk

4. You will see a standard warning message. Tap “Ok.”

5. Once the download is complete, tap “open”

or tap the the dots on the upper right

and tap download

6. Open the My Signing Time app file
5-download-complete

7. Tap “Install” (bottom, right)
6b-new

8. Go to your “RECENT” tab on the home screen and open your new app!
7-home-screen-icon


How can I watch my videos on Roku?

From a browser: click here.
From your Roku:

  1. Click the * (asterisk) and search for “PurplePlayer”
  2. Select the Purple Player channel
  3. Click Add channel (If you set up a Roku PIN for security, you will be prompted to enter the PIN.)
  4. Launch the channel, log in with your Purple user credentials and stream away!
    Get more info here.

How can watch my videos on Apple TV?

 How do I watch my library on my Apple TV?

Apple TV

  1. Connect to the same Wi-Fi network on your iOS device as your Apple TV
  2. Swipe up from the bottom of your screen on your iOS device to open Control Center
  3. In Control Center, tap AirPlay Mirroring, then select your Apple TV from the list. If an AirPlay passcode appears on your TV screen, enter the passcode on your iOS device.
  4. Open the My Signing Time app or go to the streaming player at MySigningTime.com in your browser and view your media.

How can I download my videos to mobile devices?

To download your digital products you must be on be on a Kindle or a device that runs Apple iOS or Android apps. Open the MySigningTime App on your phone or tablet and sign in. Then:

  1. Tap the download icon
  2. Select the items you want to download
  3. Tap the green download button

How to download videos from Signing Time TV

NOTE: Your SigningTime.TV account allows you to download videos to a total of five devicesLearn more >>


How can I download my videos to a computer?

You can download your digital products (videos, music, ebooks and guides) to your computer through a desktop app called the Two Little Hands Digital Player. Here’s how to get it and use it:

  • From your computer, download the Digital Player here: Mac or Windows
  • Once downloaded, double-click on the installer file to unzip it (if needed)
  • Open the unzipped folder, double-click the installer icon, and follow the prompts
  • The Digital Player will launch automatically when installation is complete
  • Log in (if prompted) to see your digital videos
  • Click on the item you want to download
  • Select “download” from the pop-up menu
  • A green check will appear on all your downloaded items
  • For offline viewing, open the Two Little Hands Digital Player and click on any items with a green check

NOTE: Your SigningTime.TV account allows you to download videos to a total of five devicesLearn more >>


Can I watch my videos on my TV, game system, or Windows device?

  • Yes! You can stream your videos from any of these devices if they are connected to the internet
  • At this time, you can’t download videos to your TV, game system, or Windows device
  • To stream your videos, open a browser window and go to MySigningTime.com
  • Sign in to see your digital products

 


How many devices can I download videos to?

  • Your MySigningTime.com account allows you to download videos to a total of five devices. For example, you could download to one computer, two phones, and two tablets (or any other combination thereof, as long as the total isn’t more than five).
  • If you need a few more than five, purchase or subscribe using a different email address to create a new account. That new account allows you five more devices.

What are Digital Subscriptions?

Get subscription details


Where can I manage my account or subscription?

Please note that your MySigingTime.com digital account is separate from your SigningTime.com store account and your SignItASL.com account.

Sign in to your account at https://mysigningtime.com/account
or click on “Account” from within MySigningTime.com (upper right corner).

  • Change your address and/or password in the “About You” section
  • Scroll down to the “History” section to see your past purchases 
  • Cancel your subscription in the “History” section
    See steps for canceling your subscription >>

How can I give a digital product/subscription as a gift?

See gift purchase steps


 

Digital FAQsDigital ShopWatch SigningTime TVDigital Subscription