SigningTime.TV – Support & FAQs

SigningTimeTV is powered by our digital partners at Platform Purple. Their support team is ready to help you!

Live Chat

  • Go to platformpurple.com/help/contact-us/
  • Scroll down and click the chat button
  • Chat is the best way to get personalized help from an expert who understands the technology you are using
  • Chat is available most hours of the day

Email

If you don’t need a response right away, email support@platformpurple.com or open a support ticket at platformpurple.com/help/contact-us/

Please use the contact links above instead of calling Signing Time customer support. We will refer you to the experts at Platform Purple so you can get the most up-to-date and accurate information. Thank you!


Frequently-Asked Questions

Getting Started

Watching Videos

Downloading Videos

Digital Subscriptions

Digital Gifts

More Help


What are digital products?

Our digital products include e-books, PDF guides, mp3 music albums and digital videos. Digital products are not shipped to you in a box. They are downloadable products that are delivered to you electronically through SigningTime.TV (online) and the Signing Time TV app.


How do I get started?

User Guide

If you’re new to Signing Time TV, you can get a quick orientation with this User Guide.

Subscribe

Wondering which products to get? Access them ALL with a 99¢ one-month trial of our Signing Time TV Digital Subscription. You’ll get instant access to Signing Time, Baby Signing Time, Potty Time, and TreeSchoolers Science videos, ebooks, music and guides. You can cancel any time.

Try it now! Get your first month for 99¢ with code: sign99

Subscribe Now


How can I watch my digital videos?

Watch Online

From ANY device (tv, computer, tablet, or phone) that is connected to the internet:

  1. Open a browser window
  2. Go to SigningTime.TV 
  3. Sign in (upper right corner)
  4. With this viewing option, you must be online to see your videos

Get the App

  1. From your mobile device, go to the Apple or Android app store
  2. Download the Signing Time TV app
  3. Open the app on your device
  4. Sign in to see your products
  5. Watch your videos online (default)
    or download videos to your mobile devices for offline viewing!

How can I download my videos to mobile devices?

To download your digital products you must be on be on a device that runs Apple IOS or Google Play Apps. Open the Signing Time TV App on your phone or tablet and sign in. Then:

  1. Tap the download icon
  2. Select the items you want to download
  3. Tap the green download button

How to download videos from Signing Time TV

NOTE: Your SigningTime.TV account allows you to download videos to a total of five devicesLearn more >>


How can I download my videos to a computer?

You can download your digital products (videos, music, ebooks and guides) to your computer through a desktop app called the Two Little Hands Digital Player. Here’s how to get it and use it:

  • From your computer, download the Digital Player here: Mac or Windows
  • Once downloaded, double-click on the installer file to unzip it (if needed)
  • Open the unzipped folder, double-click the installer icon, and follow the prompts
  • The Digital Player will launch automatically when installation is complete
  • Log in (if prompted) to see your digital videos
  • Click on the item you want to download
  • Select “download” from the pop-up menu
  • A green check will appear on all your downloaded items
  • For offline viewing, open the Two Little Hands Digital Player and click on any items with a green check

NOTE: Your SigningTime.TV account allows you to download videos to a total of five devicesLearn more >>


Can I watch my videos on my TV, game system, Windows device, or Kindle?

  • Yes! You can stream your videos from any of these devices if they are connected to the internet
  • At this time, you can’t download videos to your TV, game system, Windows device, or Kindle
  • To stream your videos, open a browser window and go to https://signingtime.tv
  • Sign in to see your digital library (as shown here)


How many devices can I download videos to?

  • Your SigningTime.TV account allows you to download videos to a total of five devices. For example, you could download to one computer, two phones, and two tablets (or any other combination thereof, as long as the total isn’t more than five).
  • If you need a few more than five, purchase or subscribe using a different email address to create a new account. That new account allows you five more devices.
  • If you want to provide SigningTime.TV to your school, hospital, or other organization, contact us about site licensing.

What are Digital Subscriptions?

Get subscription details


Where can I manage my account or subscription?

Please note that your SigingTimeTV digital account is separate from your SigningTime.com store account and your SignItASL.com account.

Sign in to your account at https://go.platformpurple.com/account?e=signingtime
or click on “Account” from within SigningTime.TV (upper right corner).

  • Change your address and/or password in the “About You” section
  • Scroll down to the “History” section to see your past purchases 
  • Cancel your subscription in the “History” section
    See steps for canceling your subscription >>

How can I give a digital product/subscription as a gift?

See gift purchase steps


Technical Support

SigningTimeTV is powered by our digital partners, Platform Purple. Their support team is ready to help you!

Live Chat

  • Go to platformpurple.com/help/contact-us/
  • Scroll down and click the chat button
  • Chat is the best way to get personalized help from an expert who understands the technology you are using
  • Chat is available most hours of the day

Email

If you don’t need a response right away, email support@platformpurple.com or open a support ticket at platformpurple.com/help/contact-us/

Please use the contact links above instead of calling Signing Time customer support. We will refer you to the experts at Platform Purple so you can get the most up-to-date and accurate information. Thank you!

 

Digital FAQsDigital ShopWatch SigningTime TVDigital Subscription