Digital FAQs

Digital Shop     Digital Subscription     Digital Cloud Player


Please note! Your digital account is separate from your account on this website.

We are happy to help you.

Two Little Hands Digital is powered by Platform Purple. We use Platform Purple apps because they allow us to deliver closed captioned viewing and special features. With Purple apps, you can view your videos across multiple devices, download them to your hard drive, and view them even when you’re not online! If you don’t see your question listed below, 

Please use the Platform Purple contact links above instead of calling the Two Little Hands customer support line. Our customer service team will refer you to the experts at Platform Purple because they can get you the most up-to-date and accurate information. Thank you!


Frequently Asked Questions

Subscription FAQs


How do I watch my digital videos?

COMPUTER

Get our free Desktop Player for Mac or Windows
Or go to your Cloud Player at https://player.platformpurple.com/?a=tlh

MOBILE

Download the free App from Platform Purple for iOS or Android

TELEVISION

From your internet-connected TV, go to your Cloud Player at https://player.platformpurple.com/?a=tlh

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How do I install the Digital Player on my computer?

  • Click on a button below to start downloading the Digital Player Installer.

download_macosxdownload_win

  • Once downloaded, double-click on the installer file to unzip it (if needed).
  • Open the folder, double-click the installer icon, and follow the prompts.
  • The Digital Player will launch automatically when installation is complete.
  • Your purchased items will appear on the shelf. Subscribers will see our entire library.

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Can I access my content even if I am not online?

Yes. You will first need to download any digital videos, songs, and guides you want to access to the hard drive on your computer. See the next section for download instructions.

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How do I download my content to my computer?

1.  If you haven’t already, install the Two Little Hands Digital Player on your computer.
2.  Open the player and find the item on the shelf you’d like to download.
3.  Click on the item and choose “add to download queue”.
4.  Your download is complete when you see a green check next to the item.
5.  For PDFs, there’s one more step. Click on the item, choose “play,” and click the download button.

Download speeds vary. With a fast connection, you can start watching in just minutes while the rest of the product downloads in the background. Learn more about downloading.

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Can I access my digital content from another computer?

You can share your Two Little Hands Digital content with up to 5 devices.

1.  If needed, install the Digital Player on your computer.
2.  Open the player and sign in.
3.  Click on the gear icon (upper right) and choose “refresh owned products”
4.  You’ll see your purchased products on your shelf. Subscribers will see our complete library.

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Can I get my content back if my hard drive crashes?

You will never lose access to a Two Little Hands Digital purchase no matter what happens to your computer! Follow these steps to install your Digital Player on an additional (or new) computer:

1.  If needed, install the Digital Player on your computer.
2.  Open the player and sign in.
3.  Click on the gear icon (upper right) and choose “refresh owned products”
4.  You’ll see your purchased products on your shelf. Subscribers will see our complete library.

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Can I watch my videos on my mobile device without using WiFi?

Once you’ve downloaded your videos to your computer through the Digital Player, you can transfer them to your phone or tablet. Once your files have been transferred, you can access them any time, even when you don’t have access to the internet. To transfer:

1.  Install or open your Digital Player and sign in.
2.  Click on the gear icon (upper right) and select “copy media to mobile device”.
3.  Click on “iOS” or “Android” and follow the directions on the screen.

Learn more about transferring videos to your mobile devices.

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How can I give a digital product or subscription as a gift?

Giving a Two Little Hands Digital product or subscription as a gift is easy!

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How do I download my song MP3s and PDF Guides?

Song MP3s

  • Install/open your Digital Player and sign in
  • Download the album to your hard drive
  • Click on the album icon and select “play”
  • Click on the button that says “click to access music files”
  • The folder with your MP3 files will open
  • Move them to iTunes or other MP3 players if you like

PDF Guides 

  • Install/open your Digital Player and sign in
  • Download the PDF to your hard drive
  • Click on the guide icon and select “play”
  • Click on the button that says “Click to Access PDF”
  • The PDF will open. You can save it to your hard drive

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Can I watch my videos with closed captions?

Yes! When you open a video from your Digital Player, you’ll see a blue button that says “Click here to turn on closed captions”. Click on it, and you’ll see the captions as your video plays. Closed captions are not available with streamed videos (App and Cloud Player).

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How can I watch my videos on my TV?

Options: 

  • Open a browser window on an internet-enabled TV (or PlayStation connected to a TV)  and go to your Cloud Player at https://player.platformpurple.com/?a=tlh
  • Open your Digital Player on your computer and connect it to a TV learn more
  • Connect an iOS device or Mac OSX (10.7) computer to your TV through AirPlay learn more
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Account Management

To log in to your account, go to your Cloud Player at https://player.platformpurple.com/?a=tlh.

  • Change your address or password in the “About You” section
  • See your purchases in the “Purchase/Registration” section
  • Cancel your subscription in the “Purchase/Registration” section
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 Subscription FAQs

 

What’s included in a subscription?

You get instant access to all the videos, song albums, and guides in the Two Little Hands Digital Library, including all Signing Time, Baby Signing Time, Potty Time and TreeSchoolers products. New products will automatically be added to your shelf as they are released.

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How do I get a subscription?

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How can I cancel my subscription?

All subscriptions (monthly and yearly) will auto-renew. That means that your card will automatically be charged each month or year until you change your subscription status. To cancel:

  1. Go to your Cloud Player at https://player.platformpurple.com/?a=tlh
  2. Click “View Account” in the upper right corner
    view account
  3. Under Purchase History, find “All Access Digital Subscription”
  4. Click on “Cancel Auto Renew” to the right
  5. You will see a new button that says “Renewal Canceled”
  6. Your subscription will remain active until the renewal date

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When will my credit card be charged?

Your card will be charged every month or every year around the same day you subscribed. For example, if you purchased a monthly subscription on January 15th, your card will be charged every month on or near the 15th. If you purchased an annual subscription on January 15, 2014, your card would be charged again on January 15, 2015.

If you used the coupon code “firstmonthfree” on your monthly subscription, we will AUTHORIZE a 9.99 charge on your card at checkout, but that charge will not go through until 30 days later. You may see the authorization on your card prior to the actual charge.

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What happens if my card is declined? Is there grace period?

If your card expires or is declined for another reason, we’ll notify you by email. You’ll have five days to update your card on file before your subscription becomes inactive. You can reactivate your subscription at any time on your Cloud Player at https://player.platformpurple.com/?a=tlh

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Who can I contact about subscription billing questions?

You can manage your subscription on your Cloud Player at https://player.platformpurple.com/?a=tlh or you can contact Platform Purple, our digital partners, at platformpurple.com/help/contact-us.

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What happens to my downloaded videos if I cancel my subscription?

Your subscription products will no longer show on your shelf once your subscription ends. If you’ve downloaded videos, they will no longer play. Please note that any individual products you purchased before or during your subscription period will remain on your shelf and will not be affected by the change in your subscription status. Purchased products will always be available to you!

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Digital Links

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