Digital FAQs

How to get the most out of SigningTime.TV


What are digital products?

Our digital products include e-books, PDF guides, mp3 music albums and digital videos. Digital products are not shipped to you in a box. They are downloadable products that are delivered to you electronically through SigningTime.TV (online) and the Signing Time TV app.


How do I get started?

If you’re new to Signing Time TV, you can get a quick orientation with this User Guide.

Ready to start? We suggest first testing out the 99¢ one-month trial of our Signing Time TV Digital Subscription. While you are subscribed, you get access to everything! – Signing Time, Baby Signing Time, Potty Time, and TreeSchoolers! If you don’t like the service, just cancel at any time.

Try it! Get your first month for 99¢
Use code: sign99

Subscribe Now


How can I watch my digital videos?

See viewing options


Can I watch my videos on my TV, game system, or Kindle?

Yes! Open a browser window from your internet-ready TV, game system or Kindle Fire and go to https://signingtime.tv to sign in:


How do I download digital products?

Open the Signing Time TV App on your phone or tablet and sign in

  1. Tap the download icon
  2. Select the items you want to download
  3. Tap the green download button

How to download videos from Signing Time TV


How does the Digital Subscription work?

Get subscription details


Where do I manage my account/subscription?

Please note that your SigingTimeTV digital account is separate from your SigningTime.com store account.

Sign in to your account at https://go.platformpurple.com/account?e=signingtime
or click on “Account” from within SigningTime.TV

  • Change your address and/or password in the “About You” section
  • Scroll down to the “History” section to see your past purchases 
  • Cancel your subscription in the “History” section
    See steps for canceling your subscription >>

How can I give a digital product/subscription as a gift?

See gift purchase steps


Digital Support

SigningTimeTV is powered by our digital partners, Platform Purple. Their support team is ready to help you at platformpurple.com/help/contact-us/ or email support@platformpurple.com.

Please use the contact links above instead of calling Signing Time customer support. We will refer you to the experts at Platform Purple so you can get the most up-to-date and accurate information. Thank you!

 

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