My Signing Time & Digital Product FAQs
Q. I am getting an error page at mysigningtime.com
A. Clear your browser history, cash and cookies. You can also go to https://www.mysigningtime.com/.
Q. Where do I find the updated My Signing Time App on my device?
A. Click the link for the device you are using
Computer – https://www.mysigningtime.com/
Android – https://play.google.com/store/apps/details?id=com.mysigningtime
iOS – https://apps.apple.com/us/app/my-signing-time/id1467819201?ls=1
Android TV – https://play.google.com/store/apps/details?id=com.mysigningtime
Amazon Fire TV – https://www.amazon.com/gp/product/B08289QFH9
Roku – https://channelstore.roku.com/search/my+signing+time
Chromecast – https://www.mysigningtime.com/help/articles/watching-chromecast
tvOS – https://apps.apple.com/us/app/my-signing-time/id1467819201?ls=1
Q. How do I access my previously purchased products?
A. Subscription and products purchased as a collection (Get It All, Baby Signing Time, Signing Time, Rachel & the TreeSchoolers, and/or Potty Time) have all been upgraded to the new system and can be found through the links below.
Any single products not purchased in collections will only be available in on Platform Purple – go.platformpurple.com or the Purple Play app (see below for links).
🐸Current My Signing Time Subscribers: Visit https://www.mysigningtime.com/forgot_password and enter your email to reset your password.
🐸APP USERS: Install the My Signing Time App on your devices (see links below). Your account will link with the email you used to set up your original account. Create a new password when prompted. You will not need to make any new purchases.
Computer – https://www.mysigningtime.com/
Android – https://play.google.com/store/apps/details?id=com.mysigningtime
iOS – https://apps.apple.com/us/app/my-signing-time/id1467819201?ls=1
Android TV – https://play.google.com/store/apps/details?id=com.mysigningtime
Amazon Fire TV – https://www.amazon.com/gp/product/B08289QFH9
Roku – https://channelstore.roku.com/search/my+signing+time
Chromecast – https://www.mysigningtime.com/help/articles/watching-chromecast
tvOS (Apple TV) – https://www.mysigningtime.com/help/using-the-apple-tv-app
Products purchased individually (videos, ebook, flashcards, and music) will remain on Platform Purple and can be found on the Purple Play app with your My Signing Time login information.
- iOS users, please download the Purple Play App
- Android users, download the Purple Play App
- Computer users, go to go.platformpurple.com
Q. How do I access Music, PDFs, and eBooks on the new My Signing Time?
A. All music, PDFs, and eBooks are available for download, but do not open on My Signing Time or the My Signing Time App. The music can be imported to your music player of choice. Get download instructions here.
Support
My Signing Time Subscribers & Purchased Collections
We are please to have Vimeo as a new digital partner for our subscribers and those who have purchased collections. Their support team is standing by to help you. Support is the best way to get personalized help from an expert who understands the technology you are using. Please use support instead of calling or emailing our office.
Individually Purchased Products & Academy Digital Shop Support
Videos, Flashcards, Music, and ebook purchased individually (not in a collection) will remain with our digital partners at Platform Purple. You can access your products at https://go.platformpurple.com/ or the Purple Play app (iOS, Android) Their support team is standing by to help you. Purple Support is the best way to get personalized help from an expert who understands the technology you are using. Please use support instead of calling Signing Time customer service so you can get the most accurate information. Thank you! IMPORTANT – If you have an account make sure you are signed it so your support ticket is attached to your account.
What are digital products?
Our digital products include e-books, PDF guides, mp3 music albums and digital videos. Digital products are not shipped to you in a box. They are downloadable products that are delivered to you electronically through My Signing Time (online) and the My Signing Time app.